e-commerce

  • Why E-Commerce Companies Struggle to Compete on Customer Service

    • Posted by: Ruth Van Vierzen
    • Category: Blog
    No Comments

    The challenge for e-commerce businesses is the lack of face-to-face contact. Brick and mortar businesses have a big advantage in this area. Just by being in front of a customer, you can more easily address their concerns in real time and thus minimize their frustrations.

    read more